Customer Info
Security Policy
The security of customers' information, and their subsequent peace of mind, are of utmost importance to us. We recognize that if the customer does not feel 100% satisfied and secure, then the chances of them being a customer in future are greatly reduced.
To ensure the highest levels of confidentiality and safety of customers' information when shopping online in the Swimwear From Oz Web Store, we have employed the services of PayPal, an internationally recognised company.PayPal, which is utilised by countless businesses around the globe for its online security services, ensure customers who choose to use the webstore have absolutely nothing to worry about.
Any credit card information given to complete a purchase through our PayPal system is absolutely confidential through the use of encryption and other insurmountable security fail-safe measures. It is so confidential in fact, that no-one besides the customer ever has access to any submitted details. To find out more about PayPal's security measures, please visit PayPal's Buyer Protection Page.
If PayPal's security services are unsatisfactory, there are other payment methods available to suit. Please contact us on 0425 477 946 and speak to Jade or Sharon who are more than happy to help.
Replacements Policy
All Swimwear From Oz products have a 100% customer satisfaction and quality guarantee. Products that are found to be unfit will be replaced or repaired at no cost to the customer, which includes freight.
Only the best quality and most technologically advanced fabrics are used in the manufacturing of our products. Despite this, we strongly recommend being aware of rough surfaces, such as rocks and concrete, as these abrasive surfaces can damage your swimwear, which they were not designed to tolerate.
IN THE EVENT OF PRODUCT MISUSE, WE WILL BE UNABLE TO EXCHANGE OR REPAIR DAMAGED PRODUCT.
Return Policy
Swimwear From Oz offers a 10 day return policy, exclusive of shipping times. If the customer is not completely satisfied with the product, or it does not fit correctly, an exchange for other styles or sizes, store credit notes or a refund is available. Returned product/s must be in new condition and never worn. All items kept for a period exceeding 10 days are considered accepted by the customer. Items returned that do not meet our return policy guidelines will be returned to the customer, with no credit issued. The SFO Return Slip MUST BE INCLUDED WITH YOUR GARMENTS. [Click here to download your return slip]
Privacy Policy
All submitted information is treated with the strictest confidentiality. Swimwear From Oz reserves the right to send out monthly newsletters and any other information that is likely to be interesting to our consumer dempgraphic.
To further ensure confidentiality, No receipts and/or invoice copies are packaged with outgoing orders. Customers will receive an electronic receipt via email upon completion of their order. This method gaurantees that no personal or financial information will be at risk in the event of a missing or stolen package. Remember, your privacy is our main concern.
Out of Stock Policy
Should an item chosen be unavailable, for whatever reason, customers will be contacted to be advised of their options. If there is more stock scheduled to be produced in the near future, the waiting list is a available. If the product has been discontinued, then the customer may choose another item. If these options are unsatisfactory, a full refund can be issued.
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